Terms and Conditions

1. General Provisions

jaye 9 is an online gaming and sports betting platform that offers users in Bangladesh various casino games, slots, live casino, and betting on cricket and other sports. These terms establish the legal basis for the relationship between jaye 9 and its members.

In this document, "member" or "you" refers to any person who has registered with jaye 9 or is using the service. "Platform" refers to jaye 9's website, mobile application, and other digital channels.

To learn more about how jaye 9 operates, its history, and the organisation behind it, please read our About Us page.

2. Membership and Eligibility

To open an account and use the services at jaye 9, every member must meet the following eligibility requirements:

• You must be 21 years of age or older. This platform is strictly prohibited for minors.
• You must register with accurate and complete information — providing false information is not permitted.
• Each individual may operate only one account. Creating multiple accounts may result in cancellation of membership.
• The mobile number and email address provided at the time of account registration must be genuine and active.
• Identity documents and personal information submitted during registration may need to be provided to jaye 9 for verification purposes.

jaye 9 reserves the right to reject any application or decline membership without stating a reason.

3. Account Security and Responsibility

Keeping your jaye 9 account secure is entirely your responsibility. Please keep the following in mind:

• Never share your username and password with anyone else.
• Log out of your account after each session, especially on shared devices.
• If you believe your account has been compromised, contact jaye 9 support immediately.
• You are fully responsible for all transactions made from your account.
• Any changes to your account information must be reported to jaye 9 without delay.

4. Deposits and Withdrawals

The following conditions apply to depositing and withdrawing funds at jaye 9:

4.1 Deposits

The minimum amount for each deposit is ৳200. Accepted deposit methods at jaye 9 are: bKash, Nagad, Rocket, and Upay. Members must deposit only from a mobile wallet registered in their own name. Deposits from third-party accounts are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal processing generally takes 30 minutes to 3 hours. Withdrawals will only be sent to the mobile wallet that is registered and verified on the member's account. Accepted withdrawal methods: bKash, Nagad, Rocket, and Upay.

4.3 Transaction Verification

jaye 9 may request identity verification documents before processing any deposit or withdrawal. This is a standard procedure applied to prevent fraud and ensure member security.

5. Bonuses and Promotions

The following general conditions apply when using bonus offers at jaye 9. Each bonus may also have its own specific terms:

• Welcome bonus: 100% bonus on the first deposit, up to ৳5,000. The bonus amount becomes withdrawable after wagering it 10 times.
• Each bonus can be claimed only once, unless stated otherwise in the description of that particular bonus.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after completing the required wagering.
• jaye 9 may modify or cancel any bonus programme at any time without prior notice.
• If bonus terms are violated, all bonuses and any winnings derived from them may be forfeited.
• Each offer is intended only for the individual it is directed at — two members from the same household or multiple members on the same device cannot claim a bonus separately.

6. Betting and Gaming Rules

The following rules must be followed when playing any game or placing a bet at jaye 9:

• Each game has its own rules and RTP value. It is advisable to read that information before starting a game.
• Game results caused by a technical error may be considered void.
• In live casino games, the dealer's decision is considered final.
• Specific rules must be followed for cricket or other sports betting. If a match is abandoned or suspended, the outcome of the bet will be determined in accordance with jaye 9's rules.
• Once a bet is confirmed, it cannot be changed or cancelled.

jaye 9 provides various tools for responsible gaming. Read the Responsible Gaming page for details on keeping your gaming habits in check — you will find information about setting deposit limits and self-exclusion there.

7. Prohibited Activities

The following activities are strictly prohibited on the jaye 9 platform:

• Attempting to access another member's account without authorisation.
• Placing bets or playing games using bots, automated software, or any automation tool.
• Creating multiple accounts with the intent to circumvent bonus terms.
• Knowingly exploiting any technical error on the platform and failing to report it immediately.
• Using the platform for money laundering or unlawful financial transactions.
• Harassing or using abusive behaviour towards other members or staff.
• Creating an account under a false identity or in someone else's name.

8. Account Suspension and Closure

jaye 9 may temporarily or permanently close an account in the following circumstances:

• Violation of any clause in these rules and terms.
• If identity verification information is incorrect or verification is not completed.
• If evidence of fraud or suspicious activity is found.
• If the member themselves requests account closure.
• If self-exclusion is activated under the responsible gaming policy.

If a member wishes to close their account, please contact jaye 9's 24/7 live chat support or send a request by email.

9. Limitation of Liability

jaye 9 aims to provide its services to the highest standard. However, jaye 9 has limited liability in the following situations:

• If a game or bet is interrupted due to loss of internet connection.
• If delays or errors occur due to third-party software or a payment gateway.
• If the service is temporarily disrupted due to unforeseen technical issues.
• If account information is leaked due to the member's own negligence.

To learn more about how we collect, store, and use personal data, please read our Privacy Policy page — it contains detailed information about data protection and SSL security.

10. Changes and Amendments to Terms

jaye 9 reserves the right to partially or fully amend these rules and terms at any time. The following procedure will be followed when changes are made:

• Members will be notified via their registered email or mobile before any significant changes take effect.
• The updated version will be published on this page of the website with the date of the update noted.
• If a member continues to use the platform after a change, this will be considered acceptance of the new terms.
• If any change is not acceptable, the member may close their account at any time.

If you have any questions about these terms, you can find answers to common questions on our FAQ page.

11. Termination of Terms

This agreement may end in the following circumstances:

• If the member requests permanent closure of their account.
• If jaye 9 closes the account due to a breach of terms.
• If jaye 9 decides to shut down the service entirely — in this case, members will be given adequate advance notice.

Even after termination of the agreement, any outstanding wagering obligations and financial liabilities of the member will remain in effect.

11.1 General Provisions

If any clause of these rules and terms is declared unenforceable by a court, all remaining clauses will continue in full force. Failure by jaye 9 to exercise any right under these terms shall not be construed as a waiver of that right.

This document constitutes the entire agreement between jaye 9 and the member and supersedes any prior oral or written understandings.